Although we always do our utmost to avoid it, some international packages will be affected by customs charges, set up by your government. Unfortunately we are unable to do anything about this; it is a part of international shipping. Our prices do not include duties, value-added taxes, or miscellaneous fees that may be assessed in connection with international shipping. If assessed, these charges are levied after your package leaves our possession and are the responsibility of the package recipient, who will be billed for them by the local Customs Office, the shipping company, or others. Rejecting an order due to duties, taxes, or fees does not entitle you to a refund from us and may not avoid the duties, taxes, or fees.
What happens if I’m not at home when my order is delivered?
If you are not at home when your package arrives, the carrier will normally leave you a message telling you where it is. The package might be left in a safe place or the carrier will provide details on how to pick up your order/rearrange delivery.
All our items are being produced, checked, packed and shipped manually. We always aim to send your package as soon as possible. Generally speaking, all packages are sent within a week after purchase with a shipment email being sent to confirm. If you do not receive a shipment email 10 business days after the purchase, please contact customer support and they will be able to assist.Average shipping times will vary from country to country. While we provide a general delivery time frame of 5-10 business days (1-2 weeks) sometimes, due to postal delays and/or customs checks, it could take a little longer for your package(s) to arrive. If you do not receive your order within 20 business days (4 weeks) please contact customer support and they will be able to assist. In some cases, products on your order will be shipped from different warehouse locations meaning they will arrive at different times.This is due to production of the item only being available from a specific warehouse. If you receive part of your order, please remain patient, the other part will be with you soon. Please refer to the delivery times mentioned above. If you still think there’s something wrong, please contact us.
Please, check our instructions concerning wrong items in the Returns section:Our Return Process is simple and hassle free. You can return your items to our warehouse up to 100 days from your item's ship date.Returns must be in original condition, unworn/unused with original tags and labels (not all items will have tags and labels).For more information regarding our return process, please follow the Return Instructions below.
We apologize if you have received a damaged, defective or wrong item and will gladly resolve this issue as soon as possible. Please note: All damaged, defective or wrong items must be reported within 30 business days of your order's ship date. If we are notified of your damaged or wrong item(s) after this timeframe, we will be unable to process your request.If you are reporting a damaged, defective or wrong item, please follow these instructions to receive a refund or replacement:Prior to returning your item, please ALWAYS CONTACT customer support first and let us know of your issue.
Be sure to have your order number ready and the support team will be happy to assist you!Once you have contacted us, please await our instructions before you return your item as we may be able to assist with your issue without you needing to return your order. If you are instructed to return the order, simply fill out the Return Form and ship your order back to us.
The clothing I received has some marks/stains on, what can I do?
To maintain a long lasting and great looking print, garments will be treated before printing. If you notice any light marks/stains please consider washing the garment first. We recommend washing on a low heat cycle to ensure the print does not become damaged. After washing, if the marks/stains remain please contact customer support with a picture of the marks/stains and they we will be able to advise.
It is important that we sort out any incorrect items as soon as possible. Please contact our Customer support team with your order number and a description/picture of the incorrect item received. We may ask that you return the item to us, which will be discussed and arranged prior with the customer support team. More information can be found in our Returns section. Please note: All incorrect items must be reported within 20 business days of your order's ship date. If we are notified of an incorrect item after these timeframes, we will be unable to process your request.
The product is tagged as Pre-Order, what does this mean?
If you see a product has been tagged as Pre-Order, this means the product is ready to be ordered however is not ready for shipment. Once the product is ready for shipment, you will be one of the first to receive it! Like all shipments, an email will be sent to confirm when your order is on it’s way!
As with any store, online or not, not all garments are the same.Some might run smaller or fit looser even if they’re the same size.So it's important to take a look at the size chart/product description to understand how a particular garment will fit.
What if the garment size differs from the size chart? All garments/sizes have been measured (both imperial and metric) and checked against the garment manufacturers size chats. You may find that your particular garment differs slightly from the provided size chart measurements. It is a standard in the industry that garments sizes have something called tolerance. This means that your garment may have a slight deviation of 0.5 - 1.5 Inches / 1.5 - 3 cm. If you feel like your garment exceeds these deviations, please contact customer support and they will investigate further with you.
How do i measure my size? Length: Measure from the top of the shoulder hem to the hem at the bottom of the garment. Width: Measure from armpit to armpit. Sleeve: Measure from the top of the arm hem to the cuff of the sleeve.